At Ardenel, we believe premium furniture and artisan-crafted lighting deserve a delivery experience that reflects the same level of care and craftsmanship. Our White-Glove Delivery Service is designed to provide a seamless, stress-free experience from arrival to placement—ensuring every piece is handled with precision and professionalism.

What’s Included

Our professionally trained delivery team provides a complete in-home delivery experience for furniture, oversized décor, and fragile large-format items that cannot safely ship via standard parcel services.

Included Services

• Room-of-choice delivery (up to two flights of stairs included)
• Professional unboxing and inspection
• Furniture assembly and placement
• Removal and disposal of packaging materials and debris
• Careful handling of oversized or delicate items

This service applies to furniture, larger décor pieces, uniquely shaped items, and select oversized lighting fixtures requiring specialized transportation.

Lighting & Installation Notice

Please note that White-Glove Delivery does not include electrical installation or wall mounting.

• Hardwired lighting must be installed by a locally licensed electrician
• Mirrors, wall art, wall-mounted décor, and electrical fixtures will not be installed by the delivery team
• For customers who purchased White-Glove service, items will be delivered to the designated room, but Ardenel does not perform electrical or wall-mounted installation services

If you require installation assistance, please contact support@ardenel.com prior to delivery and we may help coordinate a local referral service where available.

Shipping Timeline & Logistics

To maintain our direct-to-consumer pricing and artisan-level craftsmanship, many Ardenel products are carefully prepared through our specialized production and logistics network before final delivery scheduling.

Estimated Timeline

• Order Processing: 3–7 business days
• International Transit & U.S. Logistics Processing: 20–35 business days
• Local Delivery Scheduling: Within 5 business days after arrival at the local delivery terminal

Total Estimated Lead Time

Approximately 4–8 weeks depending on product category, destination, customs processing, and seasonal demand.

Once your order arrives at the local delivery terminal, the carrier will contact you directly to schedule a delivery appointment window.

Requirements & Responsibilities

To ensure a smooth and successful delivery experience, please review the following guidelines carefully.

1. Measurement Verification

Customers are responsible for ensuring that purchased items fit through all entryways, staircases, elevators, hallways, and into the intended room.

Please review our Measurement Guide before placing your order.

2. Clear Delivery Access

The destination room and all access paths must be cleared prior to delivery.

Our delivery team is not authorized to:
• Move existing furniture
• Remove customer-owned items
• Modify doorways, railings, or property structures

3. Building Requirements

If your residence requires a Certificate of Insurance (COI), elevator reservation, loading dock scheduling, or delivery authorization, please contact support@ardenel.com immediately after placing your order.

4. Adult Signature Requirement

An adult aged 18 or older must be present during delivery to inspect and sign for the shipment.

Delivery Day Information

Furniture Deliveries

Furniture items will be:
• Carefully unpacked
• Inspected upon arrival
• Professionally assembled
• Placed in the room of choice
• Cleared of all packaging materials afterward

Non-Assembly Items

The following categories are excluded from assembly or installation services:
• Hardwired lighting
• Mirrors
• Wall art
• Fountains
• Heat lamps
• Wall-mounted items

These items may be delivered inside the home but will not be installed, mounted, or connected.

White-Glove Delivery Fees

To keep pricing transparent and simple, Ardenel currently offers flat-rate White-Glove pricing within the contiguous United States.

Service Type	Fee
First White-Glove Item	$300
Each Additional Item	+$200

Please note:
• White-Glove service is currently available within the contiguous U.S. only
• Alaska, Hawaii, Puerto Rico, and remote delivery regions may require custom logistics quotes
• Additional fees may apply for limited-access locations, ferry transport, or special scheduling requirements

Final pricing will always be displayed clearly before order confirmation. No hidden fees will be added after checkout.

Storage & Scheduling Policy

• Complimentary storage is available for up to 30 days after your order arrives at the delivery terminal
• Extended storage may incur additional fees
• If delivery cannot be completed due to inaccessible entryways, unavailable recipients, or unresolved building restrictions, re-delivery fees may apply

Need Assistance?

Our logistics concierge team is available to assist with:
• White-Glove scheduling
• Delivery preparation questions
• COI requests
• Access requirement coordination
• Custom delivery quotes

Contact Information

• Email: support@ardenel.com
• Response Time: Within 24 business hours (Mon–Fri)

Small Parcel Delivery

Select décor, lighting, rugs, and smaller furniture items that can safely ship through standard parcel carriers will be delivered via Small Parcel Delivery.

Shipping Options

• Standard Shipping: 3–14 business days after shipment
• Expedited Shipping: UPS 2nd Day Air®
• Express Shipping: UPS Next Day Air®

Please note:
Orders placed after 2:00 PM PT, on weekends, or on holidays will be processed on the next business day.

What to Expect with Small Parcel Delivery

Once your order has been processed and shipped, tracking information will be provided via email.

Please note:
• Processing times may vary during holidays or peak demand periods
• Some items may ship separately
• Ardenel does not process or dispatch orders on Saturdays or Sundays
• Delivery timelines begin after the order has shipped, not at checkout