Most of our products and custom options are available online, though not every piece is displayed. We invite you to connect with a Design Consultant—available six days a week at (626) 325-0088. Our team will be happy to provide detailed information, including premium fabric and finish options, and help you explore our one-of-a-kind furniture collections.

For your convenience, Ardenel provides guest checkout - no account is needed to order online.

It is the customer’s responsibility to ensure that all furnishings will fit into the intended space, including passage through doorways, stairways, elevators, and hallways. We recommend reviewing our Measuring for Furniture Delivery guide before placing your order. Please note that these guidelines are for reference only and do not guarantee a successful fit.

At Ardenel, we are committed to creating furniture with exceptional integrity—crafted with uncompromising quality and attention to detail. In a world where so much is disposable, we believe durability is both a value and a responsibility—for you, and for the environment.

Ardenel warrants its merchandise to be free from defects in materials and workmanship from the date of delivery, in accordance with the coverage periods outlined in our Limited Warranty. This warranty applies to residential (non-commercial) use only.

Ardenel is a design-driven retailer specializing in lighting, furniture, and home décor. We curate modern, elegant, and timeless pieces—each crafted to elevate your living or working space. At Ardenel, we believe great design goes beyond function, seamlessly blending artistic vision with the beauty of everyday life.

Ardenel is an emerging home furnishings brand stepping into the global design landscape. Headquartered in Shenzhen, China, our craftsmanship is shaped by exceptional resources and artisans from around the world.

We collaborate closely with skilled manufacturers across multiple countries to ensure that every piece meets Ardenel’s uncompromising standards. Our natural marble is sourced from Spain; most of our lighting is crafted in Guzhen, China, and the United States; our premium woods are selected from Yunnan and Vietnam; our finishes originate from Japan; and our textiles come from India and Tibet. Additional materials are carefully selected from master craftsmen worldwide.

At Ardenel, every product embodies our commitment to timeless design, exceptional materials, and global craftsmanship.

Yes, we do. Our Trade Program is not limited to interior designers—architects, contractors, retail store owners, and other industry professionals who share similar needs are also welcome to join.

Please visit our Trade Program page for full details and application information.

Please send all requests to trade@ardenel.com.

Most Ardenel orders do not incur additional duties. However, sales tax may be applied where required by law, depending on your shipping address and local regulations.

Sales tax, if applicable, will be calculated automatically at checkout based on your delivery location.

Please note that certain regions—such as Alaska, Hawaii, and Puerto Rico—may be subject to additional fees, including surcharges or special handling charges, due to location-based logistics requirements.

If you’re unsure whether your address may require additional charges, feel free to contact us—we’re happy to help clarify before you place your order.

• Visa
• Mastercard
• Maestro
• American Express
• JCB
• UnionPay
• Diners Club
• Discover
• Google Pay

Placing an order on Ardenel is simple and secure. Just follow these steps:

1. Browse through our collections and select the item(s) you want.
2. Add the product(s) to your cart.
3. Proceed to checkout, where you will enter your shipping details and choose your payment method.
4. Confirm your order and wait for the confirmation email with tracking details.

Merchandise in our warehouse cannot be held more than 90 days. After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. If you are unable to accept delivery beyond 30 days of your merchandise being fully committed in our warehouse, your order must be paid in full and cannot be returned, refused, canceled or exchanged.

We’re sorry, but most items ordered through our website, by phone, or in-store are not available for local warehouse pickup. All orders are processed for direct delivery to ensure safe and efficient handling.

Depending on the items purchased and the available delivery methods for each, your order may arrive in multiple shipments.

For items delivered via our White Glove Delivery Service, if any pieces are delayed, we will schedule delivery once all items are available and ready to ship. If you prefer to split a deferred order into multiple shipments, additional delivery fees will apply.

For more information, please visit our Delivery & Shipping page.

Furniture, large décor items, uniquely shaped pieces, and fragile products that cannot be shipped via standard parcel services are typically shipped fully assembled. In some cases, minor components may be packaged separately for protection and can be easily installed by the customer or handled through our White Glove Delivery Service.

With White Glove Delivery, our professionally trained team will unpack, inspect, and assemble the main components of your furniture, then place the item in the room of your choice. All packaging materials and debris will be removed upon completion.

Please note:

– Our delivery team is not permitted to move or dispose of your existing furniture or personal belongings.

– Items such as lighting, mirrors, and wall art will not be unboxed, assembled, or installed.

– Our team is not authorized to install electrical fixtures or wall-mounted items.

– Orders shipped via UPS, FedEx, or curbside delivery do not include assembly or in-home setup.

Yes. An individual 18 years or older, must be home to accept furniture delivery and inspect your order.

United States

• In-stock items shipped from our U.S. warehouse typically arrive within 5–10 business days via UPS.
• If an item is not in stock domestically and must ship from our overseas warehouse, the estimated delivery time is 30 – 45 business days.
• Delivery estimates do not apply to remote areas within the United States. For more accurate timelines, please contact us directly.
  Packages shipped to remote regions—such as Alaska (AK), Hawaii (HI), and Puerto Rico (PR)—may experience longer transit times and additional shipping fees.

If your country is not listed, please contact us at support@ardenel.com for a custom shipping quote.

Customers are responsible for ensuring that all items will fit through entryways, staircases, elevators, and into the intended space prior to placing an order. We recommend reviewing our Measuring for Furniture Delivery guidelines for reference; however, these guidelines do not guarantee fit.

If an item cannot be used due to sizing or access limitations based on the customer’s selection, we may offer an exchange subject to review and availability. All associated costs—including shipping, handling, and any applicable service fees—will be the responsibility of the customer.

To review the status of your order, please click here. 

Orders may be canceled or modified free of charge within 24 hours of placement.

After 24 hours, changes or cancellations may still be requested prior to shipment; however, a 5% bank processing fee may apply.

Once the order has entered the final-mile delivery stage, it can no longer be canceled or modified.

Learn more about Returns & Exchanges.

Many of our pieces are crafted from natural materials and finished by hand, making each item uniquely individual. Subtle variations in texture, grain, color, and finish—such as organic markings, light distressing, or tonal differences—are inherent characteristics of these materials and are not considered defects.

We make every effort to display product colors and details as accurately as possible. However, variations may occur due to lighting conditions, photography, and individual screen settings.

Yes, we offer preferred pricing for bulk purchases, commercial projects, and trade professionals.

For volume orders or to inquire about a trade account, please contact us at support@ardenel.com. Our team will be happy to assist with tailored solutions for your project.

Yes, we regularly offer promotions and discount codes. To stay informed about our latest offers, simply subscribe to our newsletter in the footer or follow us on social media.

No, only one discount code can be applied per order. However, we encourage you to take advantage of the best available offer at the time of your purchase.